Every Call Handled.
Every Opportunity Captured.
Every Morning — You Know What To Do Next.

ServiceLine247 provides your business with Grace, an AI receptionist who answers your calls 24/7. You simply forward your business phone to the number we provide. Grace answers every call with your custom greeting, captures caller details, triages emergencies, and transfers urgent calls directly to your on-call technician. Each morning at 7am, you receive a briefing email summarizing everything that happened overnight so you start your day fully informed.

Three steps: (1) Book a 15-minute demo to see Grace in action with your business name, (2) We configure Grace with your business details, services, and call handling preferences, (3) You forward your business phone to your dedicated ServiceLine247 number. Most businesses are live within 24-48 hours of signing up.

No. You keep your existing number. You simply set up call forwarding from your current phone to the number we provide. Your customers dial the same number they always have. Forwarding is easily reversible at any time by dialing *73 from your phone.

Call forwarding is a standard feature on virtually every phone system. For most carriers, you simply dial *72 followed by your ServiceLine247 number. We provide step-by-step instructions for all major carriers during onboarding. See our complete call forwarding guide below, or call (855) 718-5363 and Grace will walk you through it.

Absolutely. Call (855) 718-5363 right now to talk to Grace yourself and experience exactly what your callers will hear. You can also book a full demo with our team to discuss your specific needs.

Grace is your AI-powered receptionist. She answers every call with a warm, professional tone, captures job details, asks the right qualifying questions, and makes sure no lead slips through the cracks — whether it's 2pm on a Tuesday or 2am on a Saturday.

Grace uses advanced conversational AI that sounds natural and professional. She introduces herself by name and handles conversations fluidly. Most callers experience a friendly, helpful receptionist who gets them the help they need quickly.

Yes. You choose the greeting, the questions Grace asks callers, how she handles different call types, which situations trigger an emergency transfer, and more. Grace is fully tailored to your business.

If a caller asks something outside Grace's training, she takes a detailed message with the caller's contact information and flags it for your review. She never guesses or makes up answers.

Bilingual support is available on Growth and Enterprise plans. Grace can detect the caller's language and respond accordingly, ensuring your Spanish-speaking customers receive the same professional experience.

Grace is trained to recognize emergency keywords and situations — burst pipes, gas leaks, no heat in winter, electrical hazards, sewage backups, and similar urgent situations. When she identifies an emergency, she immediately captures critical details (location, problem description, contact info) and transfers the call directly to your designated on-call technician.

You define your emergency criteria during setup. We work with you to create a list of emergency keywords and scenarios specific to your trade. For example, a plumber might flag "flooding," "burst pipe," and "no hot water," while an electrician might flag "sparking," "burning smell," and "power outage."

You can set up a transfer chain — if your primary on-call tech doesn't answer, Grace tries the next person on the list. If no one is available, Grace reassures the caller that the message is being escalated urgently and sends you an immediate notification via text and email.

We offer three plans: Starter at $297/month, Growth at $547/month, and Enterprise at $1,197/month. Each plan includes different call volumes and features. There's a one-time setup fee to configure Grace for your business. See full pricing details or book a demo to discuss which plan fits your call volume.

Grace filters and identifies spam calls. These do not count against your plan. You pay for real customer interactions, not junk calls.

No long-term contracts. ServiceLine247 is billed month-to-month. You can upgrade, downgrade, or cancel at any time before your next billing cycle. We earn your business every month.

Cancel any time in Days 1–7 and the authorization hold on your card is released — $0 is ever charged. There's nothing to refund because nothing was taken. One click from your dashboard, no phone call, no retention pitch, no questions. After Day 7, standard month-to-month cancellation applies.

The average plumbing or HVAC business misses 30-40% of after-hours calls. Each missed emergency call is $500-2,000 in revenue. One captured emergency job typically pays for an entire month of ServiceLine247. Most customers recover their investment in the first week.

Every day at 7am, you receive an email summarizing everything that happened overnight — how many calls came in, what each caller needed, which calls were flagged as urgent, jobs captured, and any messages. It's like getting a full report from a night-shift receptionist before your first cup of coffee.

You receive real-time notifications for urgent calls and emergency transfers via text and email. Non-urgent messages and job details are captured in your dashboard and included in your daily briefing.

Yes. You can configure multiple team members to receive notifications, briefing emails, and emergency transfer calls. On Growth and Enterprise plans, you can set up role-based routing so dispatchers, technicians, and office managers each see what's relevant to them.

Yes. ServiceLine247 works through standard call forwarding. It's compatible with landlines, cell phones, VoIP systems (RingCentral, Vonage, Grasshopper, Google Voice, and more), and virtually any business phone setup. No special hardware or software required.

You have full control. Forward calls to Grace only after hours, only when you're on a job, or 24/7 — whatever works for your schedule. Simply dial *73 to stop forwarding when you want to handle calls directly, and *72 to resume.

Yes. Enterprise plans support multiple locations with separate call handling rules, technician rosters, and service areas for each location.

Yes. All calls are recorded and transcribed for quality assurance and your records. Callers are informed at the start of each call. You can listen to any recording and read transcripts through your dashboard.

We use encrypted storage for all call recordings, transcripts, and customer data. Your data is never shared with third parties or used to train AI models. We follow industry-standard security practices to protect your business and your customers' information.