Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "your") and Catch My Calls Inc., doing business as ServiceLine247 ("ServiceLine247," "we," "us," or "our").

These Terms govern your access to and use of the websites serviceline247.com and catch-my-calls.com (collectively, the "Sites"), as well as all related AI-powered phone answering, receptionist, emergency triage, dispatch, and communication services (collectively, the "Services").

By accessing our Sites, using our Services, or interacting with our AI-powered phone system, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Sites or Services.

2. About ServiceLine247

ServiceLine247 is a division of Catch My Calls Inc. We provide AI-powered telephone answering, virtual receptionist, emergency triage, and technician dispatch services purpose-built for trade service businesses, including plumbing, HVAC, electrical, septic, and locksmith companies.

Our core mission is to ensure that every customer call to a trade service business is answered professionally, triaged appropriately, and routed to the right technician -- 24 hours a day, 7 days a week, 365 days a year.

3. Description of Services

ServiceLine247 provides the following services to subscribing trade businesses and their customers:

• AI-powered call answering: Our AI receptionist answers inbound calls on behalf of subscribing trade businesses, greets callers professionally, and gathers relevant information about their service needs.
• Emergency triage: Our system evaluates the urgency of each service request, identifies true emergencies (such as active water leaks, gas concerns, electrical hazards, or lockouts), and prioritizes them for immediate dispatch.
• Service ticket creation: For every call, we create a detailed service ticket capturing the caller's information, service issue, location, urgency level, and any special instructions.
• Technician dispatch: Based on the nature and urgency of the service request, our system initiates the dispatch process, notifying the appropriate on-call technician or team.
• Call recording and transcription: Calls handled through our system may be recorded and transcribed for quality assurance, training, and record-keeping purposes, subject to applicable consent requirements.
• Dashboard and reporting: Subscribing businesses receive access to a dashboard where they can view call logs, service tickets, dispatch history, and performance metrics.
• SMS notifications: Service-related text messages including ticket alerts, dispatch confirmations, emergency notifications, appointment reminders, and resolution updates (see Section 4 for complete details).

4. Communication Consent & SMS Messaging Program

4.1 Program Information

• Transactional Notifications Program: Catch My Calls Inc. — opt-in at catch-my-calls.com/contact
• Business Outreach Program: ServiceLine247 Business Outreach Program, operated by Catch My Calls Inc. d/b/a ServiceLine247 — opt-in at serviceline247.com
• Program Operator: Catch My Calls Inc.

4.2 Consent Paths

We obtain consent for SMS communications through the following methods:

• Transactional notifications opt-in (catch-my-calls.com/contact): Business clients check a separate, optional, unchecked-by-default SMS consent checkbox on the demo booking form at catch-my-calls.com/contact. This consent covers transactional service notifications including ticket alerts, dispatch confirmations, emergency notifications, appointment reminders, and service updates. Consent is entirely voluntary and not required to use our Services, submit an inquiry, or make a purchase.
• ServiceLine247 Business Outreach Program opt-in (serviceline247.com): Trade business professionals visiting serviceline247.com may opt in to receive informational and promotional messages about our AI-powered answering and dispatch services through a separate, unchecked-by-default checkbox labeled "ServiceLine247 Business Outreach Program." This consent is entirely voluntary and not required to use our Services, book a demo, or make a purchase.

4.3 Types of Messages

If you have provided consent, you may receive the following types of text messages:

• Ticket alerts: Notifications that a service request has been created or updated.
• Dispatch confirmations: Messages confirming that a technician has been dispatched, including estimated arrival information.
• Emergency alerts: Urgent notifications related to emergency service situations.
• Appointment reminders: Reminders about scheduled service appointments.
• Resolution notifications: Messages confirming that a service ticket has been completed or resolved.

Messages in our service notification program are transactional and service-related. Messages in our business outreach program are informational and promotional, sent only to opted-in trade business professionals.

Message frequency varies based on the number and status of your active service requests. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4.3b Business Outreach Messages

Trade business professionals who have opted in may also receive:

• Service follow-ups: Information about ServiceLine247 after a demo or inquiry.
• Feature announcements: Details about AI answering and dispatch capabilities.
• Business tips: Recommendations for improving call handling and after-hours coverage.

Business outreach messages are informational and promotional, sent only to trade business professionals who have explicitly opted in. Frequency is typically 1-4 messages per month.

4.4 Opting Out

You can opt out of receiving text messages at any time by replying with any of the following keywords:

After sending an opt-out keyword, you will receive a single confirmation message acknowledging your request. No further messages will be sent unless you re-subscribe.

4.5 Getting Help

For assistance with our SMS messaging program, you can:

• Reply HELP to any message from us to receive support information.
• Email us at support@catch-my-calls.com.
• Call us at (855) 718-5363.

5. Mobile Data Privacy

We will not sell, rent, lease, or transfer your mobile phone number, SMS opt-in data, or consent records to any third parties, affiliates, lead generators, or marketing partners under any circumstances. This policy applies without exception.

Third-party service providers who process SMS messages on our behalf (such as our telephony platform providers) are contractually prohibited from using your mobile data for their own marketing or promotional purposes and may only use such data to facilitate message delivery on our behalf.

6. TCPA Compliance

ServiceLine247 is committed to full compliance with the Telephone Consumer Protection Act (TCPA), as amended, and all applicable Federal Communications Commission (FCC) rules and regulations.

• We obtain proper consent before sending any text messages or making any automated or prerecorded calls.
• We honor all opt-out requests promptly and maintain an internal Do-Not-Call list.
• We maintain records of consent for all recipients of our SMS communications.
• We do not use any form of automatic telephone dialing system (ATDS) to contact consumers without their prior express consent.
• We comply with all time-of-day restrictions and other calling/texting limitations imposed by federal and state law.

If you believe you have received a communication from us in error or without your consent, please contact us immediately at legal@catch-my-calls.com or (855) 718-5363 so we can investigate and resolve the issue.

7. Account Registration and Security

Certain features of our Services require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials and not share them with any third party.
• Notify us immediately at info@catch-my-calls.com if you become aware of any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms, or where account information is inaccurate or incomplete.

8. Service Availability and Limitations

We strive to provide uninterrupted, 24/7 service, but we do not guarantee that our Services will be available at all times. Our Services may be subject to:

• Scheduled maintenance: Periodic maintenance windows during which some features may be temporarily unavailable. We will make reasonable efforts to provide advance notice of scheduled maintenance.
• Unplanned outages: Service interruptions due to circumstances beyond our reasonable control, including but not limited to telecommunications failures, internet service disruptions, power outages, natural disasters, or third-party service provider outages.
• AI limitations: Our AI-powered system is designed to handle a wide range of service calls accurately, but it may not perfectly interpret every caller request, accent, background noise condition, or edge-case scenario. We continually improve our AI systems but do not guarantee error-free performance.
• Geographic limitations: Certain services may be limited by geographic coverage areas, local regulations, or carrier availability.

ServiceLine247 shall not be liable for any damages, losses, or inconvenience arising from service unavailability or limitations.

9. Fees and Payment

Use of certain Services requires a paid subscription. By subscribing, you agree to the following:

• Pricing: Service fees are as set forth in the service agreement or order form applicable to your subscription. We reserve the right to modify pricing with at least thirty (30) days' prior written notice.
• Billing cycle: Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected) unless otherwise stated in your service agreement.
• Payment method: You authorize us to charge your designated payment method for all applicable fees. You are responsible for maintaining valid payment information.
• Late payments: Past-due invoices may be subject to a late fee of 1.5% per month (or the maximum allowed by law, whichever is less). We reserve the right to suspend Services for accounts with outstanding balances past thirty (30) days.
• Taxes: All fees are exclusive of applicable taxes. You are responsible for paying all taxes, levies, and duties imposed by taxing authorities on your subscription.
• Refunds: Refund policies, if any, are governed by the specific terms of your service agreement. Unless otherwise agreed in writing, subscription fees are non-refundable.

10. Call Recording Consent

Calls handled through the ServiceLine247 platform may be recorded and transcribed for the following purposes:

• Quality assurance and service improvement.
• Training and optimization of our AI systems.
• Accurate record-keeping of service requests and dispatch instructions.
• Dispute resolution and compliance verification.

By using our Services or placing a call to a phone number serviced by ServiceLine247, you acknowledge and consent to the recording and transcription of your call. A verbal notice of recording is provided at the beginning of each call in compliance with applicable state and federal laws.

If you do not wish to be recorded, you may inform the system at the beginning of the call, and we will make reasonable efforts to accommodate your request. However, this may limit our ability to provide certain Services.

Call recordings are stored securely and access is restricted to authorized personnel. Recordings are retained in accordance with our data retention policies and applicable legal requirements.

11. Message Delivery Disclaimer

While we make commercially reasonable efforts to deliver all SMS messages promptly, we cannot guarantee delivery of every message. Message delivery may be affected by:

• Mobile carrier network congestion, outages, or technical issues.
• The recipient's device being powered off, out of range, or unable to receive messages.
• Carrier-level filtering, spam detection, or message blocking policies.
• Incorrect or outdated phone numbers provided by the recipient.
• Force majeure events beyond our reasonable control.

ServiceLine247, Catch My Calls Inc., and our carrier partners are not liable for any delays, failures, or errors in message delivery. Critical or emergency situations should not rely solely on SMS notifications. If you have an emergency, please call 911 or your local emergency services directly.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ServiceLine247 and Catch My Calls Inc., including our officers, directors, employees, agents, partners, and affiliates (collectively, the "ServiceLine247 Parties"), shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or other intangible losses, arising out of or related to your use of or inability to use our Sites or Services.
• The ServiceLine247 Parties shall not be liable for any damages arising from: (a) the actions, inactions, or negligence of any third-party service provider, technician, or trade business dispatched through our system; (b) errors or inaccuracies in information provided by callers; (c) service interruptions or failures caused by circumstances beyond our reasonable control; or (d) unauthorized access to or alteration of your data.
• Our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our Sites and Services shall not exceed the total fees paid by you to ServiceLine247 during the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the ServiceLine247 Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or access to our Sites or Services.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• Any content, information, or data you provide through our Sites or Services.
• Any dispute between you and a subscribing trade business or technician dispatched through our system.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of our Services.

14. Intellectual Property

All content, features, functionality, software, designs, text, graphics, logos, trademarks, service marks, and other intellectual property displayed on or through our Sites and Services (collectively, "ServiceLine247 IP") are owned by or licensed to Catch My Calls Inc. and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any ServiceLine247 IP without our prior written consent.
• The names "ServiceLine247," "Catch My Calls," and all related logos and trade dress are trademarks of Catch My Calls Inc. You may not use these marks without our prior written permission.
• Any feedback, suggestions, or ideas you provide to us regarding our Sites or Services may be used by us without any obligation to compensate you or maintain confidentiality.

15. Termination

We may suspend or terminate your access to our Sites or Services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of these Terms or any applicable law or regulation.
• Conduct that we reasonably believe is harmful to other users, our business, or third parties.
• Non-payment of fees when due.
• Requests by law enforcement or other government agencies.
• Extended periods of inactivity.

You may terminate your account at any time by contacting us at info@catch-my-calls.com. Upon termination:

• Your right to access and use the Services will immediately cease.
• Any outstanding fees owed to us shall become immediately due and payable.
• We may retain your data as required by law or for legitimate business purposes, in accordance with our Privacy Policy.

Sections of these Terms that by their nature should survive termination (including, without limitation, Limitation of Liability, Indemnification, Intellectual Property, Dispute Resolution, and Governing Law) shall survive any termination or expiration of these Terms.

16. Dispute Resolution

Please read this section carefully, as it requires you to resolve disputes through binding arbitration and limits the manner in which you can seek relief.

16.1 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, our Sites, our Services, or the relationship between you and ServiceLine247 (including claims arising before the effective date of these Terms) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, as modified by these Terms.

16.2 Location

The arbitration shall take place in the State of Florida. If you reside outside the United States, the arbitration may be conducted remotely (by telephone, video conference, or written submission) at the arbitrator's discretion.

16.3 Individual Basis

All disputes shall be resolved on an individual basis only. You agree that you will not bring, join, or participate in any class action, collective action, consolidated action, or representative action in connection with any dispute with ServiceLine247. The arbitrator may not consolidate proceedings or preside over any form of class or representative proceeding.

16.4 Informal Resolution

Before initiating arbitration, you agree to first attempt to resolve the dispute informally by contacting us at legal@catch-my-calls.com. We will attempt to resolve the dispute informally within sixty (60) days. If the dispute is not resolved within that period, either party may then initiate arbitration.

16.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17. Governing Law

These Terms and any disputes arising out of or related to these Terms or your use of our Sites and Services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles.

To the extent that any legal proceeding is permitted outside of arbitration (as set forth in Section 16), you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Florida.

18. Changes to These Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Terms on our Sites.
• Provide notice of material changes via email or prominent website notice, where appropriate.

Your continued use of our Sites or Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our Sites and Services.

We encourage you to review these Terms periodically to stay informed about the conditions governing your use of our Sites and Services.

19. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

For specific details about our SMS messaging data practices, please also review our SMS Policy.

By using our Sites and Services, you acknowledge that you have read and understood our Privacy Policy and SMS Policy, and you consent to the data practices described therein.

20. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: