1. Program Overview
The ServiceLine247 SMS Program is operated by Catch My Calls Inc. ("we," "us," or "our"), the parent company of ServiceLine247. This policy governs all text messages sent through our platform.
ServiceLine247 provides AI-powered telephone answering, emergency triage, and dispatch services for trade businesses including plumbing, HVAC, electrical, septic, and locksmith companies. Our SMS communications include transactional and service-related messages designed to deliver time-sensitive notifications about active service requests, dispatch updates, and account information, as well as informational and promotional messages sent to trade business professionals who have opted in to our business outreach program.
Our SMS program serves three distinct audiences:
- Business clients and their technicians who subscribe to our AI answering and dispatch services and receive operational notifications such as ticket alerts, dispatch assignments, and emergency notifications.
- End customers with active service tickets who have requested text message updates about their in-progress service request.
- Trade business professionals who have opted in through our website to receive informational and promotional messages about ServiceLine247's AI-powered answering and dispatch services.
ServiceLine247 is not a lead generation company, not an affiliate marketing platform, and not an advertising network. Our service notification messages are transactional and informational, directly related to active service operations. Our business outreach messages are informational and promotional, sent only to trade business professionals who have explicitly opted in through our website to learn about our AI-powered answering and dispatch services.
2. How Users Opt In to SMS
We obtain consent through two distinct opt-in paths, depending on the audience:
Path A — Website Opt-In (Business Clients — Transactional Notifications)
Business clients and their authorized technicians may opt in to receive transactional SMS notifications through the demo booking form at catch-my-calls.com/contact.
- The opt-in form includes a separate, optional SMS consent checkbox that is not pre-selected and is not automatically checked. The user must affirmatively check this box to consent.
- A clear consent disclosure is displayed immediately adjacent to the checkbox, which states:
- The program name (Catch My Calls Inc.)
- The types of messages to be sent (service ticket alerts, dispatch notifications, emergency notifications, appointment reminders, and service updates)
- Message frequency varies
- Message and data rates may apply
- Instructions to reply STOP to opt out at any time
- Instructions to reply HELP for assistance
- Consent is not required to book a demo or purchase services
- Direct links to the Privacy Policy, Terms of Service, and SMS Communication Policy are provided at the point of opt-in.
Path B — ServiceLine247 Business Outreach Program (Trade Professionals)
Trade business owners and managers may opt in to receive informational and promotional messages about ServiceLine247's AI-powered answering and dispatch services through our website at serviceline247.com.
- The opt-in uses a separate, unchecked-by-default checkbox on our demo booking form labeled "ServiceLine247 Business Outreach Program." The user must affirmatively check this box to consent.
- A clear consent disclosure is displayed immediately adjacent to the checkbox, which states:
- The program name (ServiceLine247 Business Outreach Program, operated by Catch My Calls Inc. d/b/a ServiceLine247)
- The types of messages to be sent (follow-up information about AI answering and dispatch services, feature announcements, and business optimization tips for trade businesses)
- Message frequency: typically 1–4 messages per month
- Message and data rates may apply
- Instructions to reply STOP to opt out at any time
- Instructions to reply HELP for assistance
- Consent is not required to book a demo, use our services, or make a purchase
- Direct links to our Privacy Policy, Terms of Service, and this SMS Communication Policy are provided immediately below the checkbox at the point of opt-in.
3. Types of Messages Sent
Messages sent through the ServiceLine247 SMS Program include transactional and informational service notifications, as well as informational and promotional business outreach messages sent to opted-in trade business professionals.
Messages to Business Clients & Technicians
- Ticket alerts: New service request notifications with caller details and severity level
- Dispatch notifications: Assignment confirmations and routing information for technicians
- Emergency alerts: Time-critical notifications for urgent service situations (burst pipes, gas leaks, lockouts, etc.)
- Appointment confirmations: Scheduled service appointment details and reminders
- Account notifications: Service updates, system alerts, and account-related information
Messages to End Customers
- Dispatch confirmations: Acknowledgment that a service request has been received and a technician has been assigned
- Status updates: Real-time updates on technician arrival, en-route notifications, and service progress
- Appointment reminders: Reminders for upcoming scheduled service appointments
- Resolution notifications: Confirmation that a service ticket has been completed
Business Outreach Messages
Trade business professionals who have opted in through our website may receive:
- Service follow-ups: Information about ServiceLine247 after a demo booking or inquiry
- Feature information: Details about our AI answering, dispatch, and triage capabilities
- Business optimization tips: Recommendations to help trade businesses improve call handling and after-hours coverage
- Availability updates: Information about service plans and availability in your area
Business outreach messages are informational and promotional in nature, sent only to trade business professionals who have explicitly opted in.
4. Sample Messages
The following are representative examples of messages sent through our program:
Sample 1 — Ticket Alert to Technician
SL247 Alert: New ticket #1234 — Burst pipe, flooding at 123 Main St. Caller: John M. Severity: EMERGENCY. Reply STOP to opt out.
Sample 2 — Dispatch Confirmation to Customer
Hi John, your service request has been received. A technician from [Business Name] has been dispatched and should arrive by 10:30 PM. Reply STOP to opt out.
Sample 3 — Status Update to Customer
[Business Name] update: Your technician is on the way and should arrive within 30 minutes. Reply STOP to opt out.
Sample 4 — Resolution Notification to Customer
[Business Name]: Your service ticket has been completed. Thank you for choosing [Business Name]. If you need further assistance, call [phone]. Reply STOP to opt out.
Sample 5 — Business Outreach Follow-Up
ServiceLine247: Hi [Name], thanks for your interest in our AI answering service. We help [trade] businesses capture every after-hours call. Want to see a demo? Reply YES or visit serviceline247.com. Reply STOP to opt out.
Sample 6 — Business Outreach Feature Highlight
ServiceLine247: Did you know our AI receptionist can triage emergencies and dispatch your techs automatically — even at 2 AM? Learn more at serviceline247.com. Reply STOP to opt out.
5. Message Frequency
Message frequency varies based on service activity:
- Business clients and technicians: Approximately 1–20 messages per day during active service periods, depending on call volume and dispatch activity. Message volume scales with the number of active service tickets and emergency situations.
- End customers: Approximately 1–5 messages per service ticket, covering the lifecycle of a single service request from initial confirmation through resolution.
- Business outreach: Typically 1–4 messages per month for trade business professionals who have opted in to receive informational and promotional messages about our services.
Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan.
6. Mobile Data Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not sell, rent, lease, or transfer your mobile phone number, SMS opt-in data, or consent records to any third parties, affiliates, lead generators, or marketing partners under any circumstances. This policy applies without exception.
Your phone number and SMS-related data are stored securely using industry-standard encryption and access controls. We share your phone number only with our SMS delivery provider, Twilio, which operates under a contractual agreement with Catch My Calls Inc. solely for the purpose of delivering text messages on our behalf.
Twilio does not use your phone number or message content for any purpose other than message delivery. No other third parties, affiliates, marketing partners, or data brokers have access to your mobile phone number or SMS consent data through our platform.
7. Opt-Out Instructions
You may opt out of receiving text messages from ServiceLine247 at any time by replying with any of the following keywords:
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
Upon receiving your opt-out request, we will send you a single confirmation message acknowledging that you have been unsubscribed. No further messages will be sent unless you re-subscribe.
You may also opt out by contacting us directly:
Important notice for business clients: If you opt out of SMS notifications, you will no longer receive time-sensitive ticket alerts, emergency dispatch notifications, or critical service updates via text message. This may impact your ability to respond promptly to emergency service requests. Please contact us to discuss alternative notification arrangements before opting out.
8. Help
For assistance with our SMS program, you can:
9. Consent Is Not Required for Service
Consent to receive SMS messages is not required as a condition of purchasing any goods or services, booking a demo, signing up for an account, or receiving service from ServiceLine247 or any trade business that uses our platform.
You may decline SMS communications entirely and still access all of our services. Opting out of text messages does not affect your service agreement, account status, or ability to receive service.
10. Opt-In Confirmation Message
Upon opting in, you will receive a single confirmation message verifying your enrollment in our SMS program. Examples of our confirmation messages:
Confirmation — Business Client (Transactional)
Catch My Calls: You're confirmed to receive service-related texts (ticket alerts, dispatch notifications & updates). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: catch-my-calls.com/terms
Confirmation — ServiceLine247 Business Outreach Program
ServiceLine247: You're opted in to the ServiceLine247 Business Outreach Program. You'll receive occasional messages about our AI answering & dispatch services for trade businesses. Frequency: 1-4/mo. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: serviceline247.com/terms
11. Carrier Disclaimer
ServiceLine247, Catch My Calls Inc., and our SMS delivery partners are not liable for delayed or undelivered messages. Delivery of text messages is subject to the capabilities and policies of your mobile carrier. Factors that may affect message delivery include, but are not limited to:
- Network congestion or outages
- Device compatibility issues
- Carrier filtering or blocking policies
- Roaming or international coverage limitations
- Device power-off or airplane mode status
Neither Catch My Calls Inc., ServiceLine247, nor any mobile carrier shall be held liable for any damages arising from or related to delayed, failed, or undelivered text messages.
12. TCPA & Regulatory Compliance
ServiceLine247 and Catch My Calls Inc. are committed to full compliance with all applicable laws and industry guidelines governing SMS and text message communications, including:
- Telephone Consumer Protection Act (TCPA) — We obtain proper consent before sending text messages and honor all opt-out requests promptly.
- CAN-SPAM Act — Our communications comply with all requirements regarding commercial electronic messages.
- CTIA Messaging Principles and Best Practices — We adhere to the Cellular Telecommunications Industry Association's guidelines for Application-to-Person (A2P) messaging, including consent, opt-out, and privacy requirements.
- Federal and state regulations — We comply with all applicable federal and state laws and regulations governing text message communications, including state-specific consent and disclosure requirements.
We regularly review our SMS practices to ensure ongoing compliance with evolving regulations and industry standards.
13. Changes to This Policy
We reserve the right to update or modify this SMS Communication Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes may be communicated via text message to active subscribers or through a notice on our website.
Your continued participation in our SMS program after any changes to this policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about our text messaging practices.